Refunds and Return policy
This Returns and Refunds Policy (“Policy”) outlines the conditions under which (“Company,” “we,” “us,” or “our”) handles returns and refunds for products purchased through our website, https://beskincarecollective.com/. By making a purchase, you agree to be bound by this Policy.
1. General Policy on Returns and Refunds
Due to the nature of our products, which are primarily skincare items, and for reasons of hygiene, safety, and product integrity, we generally do not accept returns or offer refunds once a product has been purchased and shipped. We encourage our customers to carefully review product descriptions, ingredients, and their personal skin sensitivities before making a purchase.
2. Our Commitment to Customer Satisfaction
While our general policy does not permit returns or refunds, we are committed to ensuring customer satisfaction. If you have any concerns or issues with your order or the products you received, please contact us. We will review each case individually and strive to find a satisfactory resolution, which may include, but is not limited to, offering store credit, exchanges for specific circumstances, or providing guidance on product usage.
3. Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. To assist us in resolving the issue promptly, please provide:
- Your order number.
- A clear description of the damage or defect.
- Photographic evidence of the damaged or defective product and its packaging.
Upon review, if the damage or defect is confirmed, we will work with you to provide a suitable solution, which may include a replacement or store credit, at our discretion.
4. Incorrect Orders
If you receive an item that is different from what you ordered, please contact our customer service team within 7 days of receiving your order. Please provide:
- Your order number.
- A description of the incorrect item received.
- Photographic evidence of the incorrect item.
We will arrange for the correct item to be shipped to you and provide instructions for the return of the incorrect item, if necessary, at no additional cost to you.
5. Allergic Reactions or Sensitivities
We understand that individual skin types and sensitivities vary. While we provide detailed ingredient lists for all our products, we cannot guarantee that every product will be suitable for every individual. We strongly recommend performing a patch test before incorporating any new skincare product into your routine, especially if you have known allergies or sensitive skin. We are not responsible for any allergic reactions or sensitivities that may occur. In such cases, our general no-return/no-refund policy applies.
6. How to Contact Us
For any concerns, issues, or inquiries regarding your order or our products, please contact our customer service team:
- Email: support@beskincollective.com
- Website: https://beskincarecollective.com/
Please allow 3-5 business days for a response.
7. Changes to This Policy
We reserve the right to modify or update this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and purchase of our products after any such changes constitutes your acceptance of the new Policy. We encourage you to review this Policy periodically to stay informed of any updates.
Title: Founder